Privacy Policy
1. Introduction
1.1 This Privacy and Cookie Policy is applicable to information collected and processed through the website (the “Website”) www.amrcouture.com and associated customer service channels.
1.2 The Website is owned and operated in the United Arab Emirates.
1.3 By visiting the Website or providing information through associated customer service channels, you consent to the practices outlined in this Privacy and Cookie Policy and our Website Terms and Conditions. Please note that our Privacy & Cookie Policy is subject to periodic updates, and you are bound by the most recent version available on our Website. It is your responsibility to check our Privacy and Cookie Policy for updates.
2.Information Collected
We collect information supplied by you via the Website, including but not limited to:
2.1 Contact and personal details such as name, delivery address, phone number, email address, billing and payment information, date of birth, gift recipient details, gender, nationality, and personal shopping preferences.
2.2 Website statistical information such as your location, the URL you use to access the Website, browser or device type/unique fingerprint, your computer’s IP address and domain type, pages visited, search terms entered, and items clicked on.
2.3 Transactional information such as orders placed, items purchased, date and time of order, as well as abandoned orders or discarded items in your basket.
2.4 Information from third parties such as couriers and payment providers.
2.5 Information supplied via online or offline surveys, competitions, or product registration. Full payment card details are captured solely for transaction processing and are not stored, sold, or rented by us. All card transactions are handled by trusted, certified partners ensuring the security of your payment details.
3.Use of Collected Information
We use the information collected for purposes specified at the time of collection or as outlined below:
3.1 Compliance with UAE Laws and improvement of Website functionality.
3.2 Provision of connected services, order processing, response to queries, and complaint management.
3.3 Security purposes to protect against fraud, theft, or wrongdoing.
3.4 Marketing activities, subject to your consent.
3.5 Maintenance of transaction and business records for legal, administrative, and audit purposes.
4. Sharing the Collected Information
4.1 Information may be shared with:
(a) Carefully selected third parties for pre-agreed marketing purposes.
(b) Service providers for order processing, surveys, market research, advertising, and marketing.
(c) Professional service providers such as legal, audit, financial, and insurance advisers.
(d) Assignees, successors, operators, or prospective purchasers of the Website or us.
(e) Legal, regulatory, law enforcement, government, or municipal bodies.
(f) Gift recipients or warranty providers related to your order.
5. Cookies
5.1 Our Website uses five types of cookies:
(a) Website Functionality Cookies.
(b) Website Analytics Cookies.
(c) Customer Preference Cookies.
(d) Targeting or Advertising Cookies.
(e) Third-Party Service Provider Cookies.
6. Your Rights
6.1 You may request access to the personal information we maintain about you.
6.2 You have the option to unsubscribe from marketing communications and can change your preferences at any time.
6.3 Rectification of incorrect data can be requested, and certain information can be amended online.
7. Protecting Your Personal Information
We have implemented measures to safeguard personal data, ensuring technical and organizational security against unauthorized access or processing.
8. Contact Us
For updates or questions about your personal information, contact us at info@amrcouture.com.
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